Shipping policy

Shipping Policy

We ship from our Oakville hub to customers across Canada.

Shipping Rates

Rates are calculated automatically at checkout based on:
↠ Destination address
↠ Package weight & size
↠ Selected carrier service

Carriers & Services Offered

Canada Post
↠ Regular Parcel
↠ Expedited Parcel
↠ Xpresspost
↠ Priority

UPS
↠ Standard
↠ Expedited
↠ Express Saver
↠ Express
↠ Express Early

Purolator
↠ Ground
↠ Express

The available options will appear at checkout based on your location.

Order Processing Times

Orders are typically processed within 1–3 business days.

↠ Processing time is separate from shipping transit time.
↠ During high-volume seasons, processing may take longer.

Tracking & Delivery Updates

↠ Once your order ships, you’ll receive an email with your tracking number.
↠ All tracking updates and delivery notifications are managed directly by the carrier.

Mitoteland does not have control over carrier delays due to:
↠ Weather
↠ High-volume seasons
↠ Strikes
↠ Operational disruptions

Lost, Delayed, or Stolen Packages

Lost or Missing Packages

If your package appears lost:
↠ Contact us and we’ll help you file a claim
↠ We will assist in communicating with the carrier
↠ Resolution timelines depend on the carrier’s investigation

Orders Marked as Delivered but Not Received

Carriers may mark packages delivered up to 24 hours before they arrive. Please:

Check with neighbours or building management
Confirm delivery to the correct unit
Wait 24 hours

If still missing, reach out and we’ll help open a claim.

Mitoteland cannot refund or replace orders marked as Delivered by the carrier.

Stolen Packages

We are not responsible for stolen packages.
We can guide you through the carrier claim process.

Shipping Errors & Address Issues

Incorrect Address Provided

Customers are responsible for providing accurate delivery information.

If the order ships to the wrong address due to customer error:
↠ Refunds are not guaranteed
↠ Reshipping is the customer’s responsibility
↠ Additional shipping fees will apply

Carrier Returns to Sender

If an order is returned to us due to:
↠ Incorrect address
↠ Failed delivery attempts
↠ Refusal of the package

We will notify you.
Reshipping fees will apply.

Shipping Fees

↠ Shipping fees are non-refundable once an order has been shipped.
↠ Delivery fees are non-refundable once a local delivery attempt has been made.